Refund policy

What are your return and exchange policy?

We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If for some reason, you are not satisfied with your purchase, you may request a return authorization within 30 days of receipt. Some items are non-returnable and non-refundable such as edible, personalized, cosmetic, and personal care items. Due to the nature of these items, all sales are final. Some examples of non-returnable items are manicure and pedicure sets, lip balms, lollipops, drink mixes, jelly, honey, and flip flops.

Please note: If your gift was purchased from a 3rd party retailer we are unable to accept your return. Your return authorization number (RA#) will expire 30 days after issuance. Then please follow these easy steps.

Step 1
Enter the RA# in the appropriate space provided on the return label which is part of the packing slip you received with your shipment. If your order is returned without an RA, there will be a $20 processing fee.

Step 2
Affix the Return Label to the original shipping box. Make sure items are in their original packaging and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in a resalable condition.

PLEASE TAKE NOTE: 

The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. Items returned without prior authorization will be charged a $20 restocking fee. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.

How long before I receive my refund?

After we receive your package and inspect the items, you will receive an email confirming the credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.